SERVICING & SUPPORT
Keep critical equipment ready.
MeDeSe handles maintenance and repairs for the dental equipment and sterilizers it supplies. Planned servicing, reminders and practical customer support help reduce unexpected breakdowns.
Urgent support
Equipment down now?
Call 0800 633 373 and have the equipment model, serial number and a short description ready if possible.
Service modules
Support across the life of the equipment.
Each module below is handled by the same MeDeSe team that supplies and installs the equipment.
Servicing and repairs
MeDeSe services and repairs its dental equipment and sterilizers in-house, helping the team maintain direct knowledge of the products it supplies.
Customer support
For a breakdown or technical support query, call 0800 633 373 or send the equipment details through the service form.
Service reminders
MeDeSe can remind customers when service is approaching, making planned maintenance easier to organise.
Loan equipment
When equipment cannot be returned immediately, loan equipment is available while yours is repaired. T&Cs apply.
Spare parts
MeDeSe maintains an inventory of spare parts across its supported equipment range. Availability must be confirmed for the exact model.
Installation
Equipment supplied by MeDeSe can be installed by the same team responsible for its ongoing support.
Warranty and service contracts
Warranty covers all labour, parts and travel. Extended warranty is available within a comprehensive service contract. Product-specific terms are confirmed in writing.
Service process
A clear route from issue to follow-up.
Tell us what is happening
Choose the equipment, add model/SKU/serial information and attach photos if useful.
Assessment and scheduling
MeDeSe reviews the details and contacts the customer with the next step.
Service or repair
Work is completed in-house or on-site according to the confirmed arrangement.
Documentation and follow-up
Service information and future reminder details are recorded where applicable.
Service request
Start with the equipment details.
The service form collects what MeDeSe needs to assess the issue before making contact. It takes a few minutes and can be completed on a phone beside the equipment.
What the form asks for
- Equipment type
- Autoclave, chair, imaging, compressor or other equipment.
- Model / SKU
- The model plate or MeDeSe SKU if it is to hand.
- Urgency
- Planned service, a fault to assess, or an urgent breakdown.
- Location
- The practice address so options can be confirmed.
- Photo or serial label
- Optional images of the fault or the serial label.
Coverage
Based in Mairangi Bay, Auckland. Contact MeDeSe with your location so the team can confirm service and delivery options.
Contact MeDeSe about your locationNeed equipment looked at?
Send the equipment details through the service form, or call the team if the equipment is down now.
Auckland premises
Medical Device Services Limited247 East Coast Road, Mairangi Bay, Auckland 063009 475 5120info@medese.co.nzGet directions