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MeDeSe — Medical Device ServicesMEDICAL DEVICE SERVICES

Service request

Request service

Tell MeDeSe what is happening, add the equipment model, SKU and serial information, and attach photos if useful.

Equipment down? Call 0800 633 373
Step 1: Urgency

Urgency

This decides how the request is handled.

How urgent is this?Required
Step 2: Equipment

Equipment

Whatever you can read off the equipment helps. Nothing here is required.

The MeDeSe catalogue code, if you have it.

Usually on the model plate or the back of the unit.

Approximate is fine.

Was this equipment supplied by MeDeSe?Optional

Leave unanswered if you are not sure.

Step 3: Issue and evidence

Issue and evidence

A short description and a photo of the serial label usually answer most questions.

Error codes, noises, leaks, cycle failures — whatever you are seeing.

For example: this morning, or after the last service.

Is the equipment still usable?Optional

Up to 3 photos, or one PDF, 15.0 MB in total. Include the serial label if you can.

Do not upload patient records or images containing patient information.

Step 4: Practice and contact

Practice and contact

A phone number is required so the service team can confirm details quickly.

Where the equipment is located, if that helps.

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